Benedykt And Sylvester LTD Returns Policy

We want you to be completely satisfied with your purchase, and we understand that
sometimes returns are necessary. Please read our returns policy carefully, as they vary
depending on the type of product ordered.
1) Monthly Subscription Box
We offer a monthly subscription box, which includes a selection of products tailored to the
topic of the month, with 24 topics to collect.

a. Contents
The subscription box contents are variable, and they are tailored to each level
and subject, e.g. one month you may receive 3-part wooden tiles and in
another month you may receive a useful tool in place of the tiles because it
has been deemed more appropriate for that topic. We carefully plan each
topic to ensure your child has the best learning experience from the box.
b. Cancellations & Returning Subscriptions
You can cancel your subscription at any time before your next billing date,
and you will not be charged for any subsequent boxes. Unfortunately, we
cannot cancel orders for boxes that have already been shipped.
c. Faulty or damaged-in-transit items
Faulty or damaged items should be reported to us at the earliest opportunity,
and we will make arrangements to replace them in a timely manner. We ask
that if you suspect your items have been damaged in transit that you submit
photographic evidence to us which will help us resolve the issue more
d. Change-of-Mind
In the event of a change-of-mind, you may return boxes to us in an
unopened, re-saleable condition. However, we ask that you contact us to
discuss your return first. In this case, return shipping costs are the
responsibility of the buyer.
2) One-time Purchase Orders
If you are not completely satisfied with your one-time purchase product, you may return it
within 30 days of receipt for a refund or exchange. The product must be in its original
condition and packaging, and you will be responsible for the cost of return shipping. We
recommend that you use a tracked and insured shipping method, as we cannot be
responsible for items lost or damaged in transit.
3) Sale Items or Products Purchased with a Discount
Items purchased in sales or with a discount code are ineligible for returns.
4) Personalised/Bespoke Items

Please note that personalised or bespoke items cannot be returned unless they are
defective or damaged. If you receive a defective or damaged item, please contact us within
7 days of receipt to arrange for a replacement or refund.
5) International Returns:
If you are returning an item from outside the United Kingdom, please ensure that it is
marked as "Returned Goods" to avoid customs charges. We cannot be responsible for any
customs charges incurred during the return process. If in the event we receive charges due
to a return, the customs fees will be deducted from your refund and we will provide you
with the evidence for the customs fees.
We reserve the right to refuse returns or exchanges that do not meet our policy criteria.
If you have any questions about our returns policy, please do not hesitate to contact us.