{"id":10,"date":"2023-03-11T00:07:57","date_gmt":"2023-03-11T00:07:57","guid":{"rendered":"https:\/\/www.benedyktandsylvester.com\/?page_id=10"},"modified":"2023-03-27T22:31:11","modified_gmt":"2023-03-27T21:31:11","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.benedyktandsylvester.com\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a7cfba6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a7cfba6\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75d51cc5\" data-id=\"75d51cc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39983f3e elementor-widget elementor-widget-text-editor\" data-id=\"39983f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>Benedykt And Sylvester LTD Returns Policy<\/strong><\/p>\n<p>We want you to be completely satisfied with your purchase, and we understand that<br>sometimes returns are necessary. Please read our returns policy carefully, as they vary<br>depending on the type of product ordered.<br>1) Monthly Subscription Box<br>We offer a monthly subscription box, which includes a selection of products tailored to the<br>topic of the month, with 24 topics to collect.<\/p>\n<p><b>a. Contents<br><\/b>The subscription box contents are variable, and they are tailored to each level<br>and subject, e.g. one month you may receive 3-part wooden tiles and in<br>another month you may receive a useful tool in place of the tiles because it<br>has been deemed more appropriate for that topic. We carefully plan each<br>topic to ensure your child has the best learning experience from the box.<br>b. Cancellations &amp;amp; Returning Subscriptions<br>You can cancel your subscription at any time before your next billing date,<br>and you will not be charged for any subsequent boxes. Unfortunately, we<br>cannot cancel orders for boxes that have already been shipped.<br>c. Faulty or damaged-in-transit items<br>Faulty or damaged items should be reported to us at the earliest opportunity,<br>and we will make arrangements to replace them in a timely manner. We ask<br>that if you suspect your items have been damaged in transit that you submit<br>photographic evidence to us which will help us resolve the issue more<br>quickly.<br><b>d. Change-of-Mind<br><\/b>In the event of a change-of-mind, you may return boxes to us in an<br>unopened, re-saleable condition. However, we ask that you contact us to<br>discuss your return first. In this case, return shipping costs are the<br>responsibility of the buyer.<br>2) One-time Purchase Orders<br>If you are not completely satisfied with your one-time purchase product, you may return it<br>within 30 days of receipt for a refund or exchange. The product must be in its original<br>condition and packaging, and you will be responsible for the cost of return shipping. We<br>recommend that you use a tracked and insured shipping method, as we cannot be<br>responsible for items lost or damaged in transit.<br>3) Sale Items or Products Purchased with a Discount<br>Items purchased in sales or with a discount code are ineligible for returns.<br>4) Personalised\/Bespoke Items<\/p>\n<p>Please note that personalised or bespoke items cannot be returned unless they are<br>defective or damaged. If you receive a defective or damaged item, please contact us within<br>7 days of receipt to arrange for a replacement or refund.<br>5) International Returns:<br>If you are returning an item from outside the United Kingdom, please ensure that it is<br>marked as &amp;quot;Returned Goods&amp;quot; to avoid customs charges. We cannot be responsible for any<br>customs charges incurred during the return process. If in the event we receive charges due<br>to a return, the customs fees will be deducted from your refund and we will provide you<br>with the evidence for the customs fees.<br>We reserve the right to refuse returns or exchanges that do not meet our policy criteria.<br>If you have any questions about our returns policy, please do not hesitate to contact us.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Benedykt And Sylvester LTD Returns Policy We want you to be completely satisfied with your purchase, and we understand thatsometimes returns are necessary. Please read our returns policy carefully, as they varydepending on the type of product ordered.1) Monthly Subscription BoxWe offer a monthly subscription box, which includes a selection of products tailored to thetopic&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/pages\/10"}],"collection":[{"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.benedyktandsylvester.com\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}